Online Holding Fees/Deposits:
We ask that you pay a £20 holding fee to secure your booking. Should you cancel within 48 hours of your booking start time or no show on the day, your holding fee may not be refunded and we may charge the full 100%. If you have any queries, please call the salon. We look forward to seeing you. Payment details will be stored on your profile and used to charge a no-show fee if you fail to show up for this appointment or any future appointments, irrespective of how they are booked. If you wish to remove your payment details, you can log in via My Bookings, head to My Profile, Payment Details and remove your card details. You may be asked for them again in future when booking online.
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No Show/Cancellation Protection:
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Please enter your card details via our safe and secure booking system. You will not be charged a fee upfront but in the event of a last-minute cancellation or no-show, we may charge for 100% of the service price. If you have any queries, please call the salon we look forward to seeing you.
Online Shop Refund/Exchange Policy
1. This policy sets out the returns policy for goods purchased through the online store operated by PRESTIGE MEDICAL BEAUTY LTD.
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2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment on our online e-gift cards.
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4. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
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5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
6. Where you would like to return/exchange a physical product you have purchased, please contact us to let us know that you will be returning the item.
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7 Once your return/exchange is received and inspected we’ll contact you to let you know whether your refund/exchange will be processed or not, and credit your original method of payment, within a certain amount of days.
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8. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
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9. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
